Skills & Competencies for Cashier II

Cashier II job profile

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JOB SUMMARY for Cashier II

Assists customers checking out in a store.

JOB RESPONSIBILITIES for Cashier II

Scans items, requests price checks, honors appropriate coupons, collects payment and gives change as appropriate. Responsible for counting contents of cash register drawer at the end of each shift. May bag items or perform other duties as needed. May help with store opening and closing procedures.

Cashier II SALARY RANGE

BASE 50%
$34,819
TOTAL 50%
$34,974
Job Level
A02
Job Code
SM15000371
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Cashier II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Cashier II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 hard skills or competencies (industry competencies) for Cashier II

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Explains how omnichannel retail provides consistent and convenient shopping experience for customers.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles data about key competitors for a specific of product.
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Level 3 Behaviors
(Moderate Experience)
Deploys inventory management strategies to ensure product availability and minimize disruptions.
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Level 4 Behaviors
(Extensive Experience)
Leads the implementation of omnichannel retailing to ensure seamless and consistent brand experience for customers.
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Level 5 Behaviors
(Mastery)
Expands market presence through the strategic utilization of cutting-edge technologies, such as online platforms.
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2 Industry Competency – Retail Operations
Proficiency Level -1
Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Describes the techniques and methods used to ensure a smooth and efficient retail operation.
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Level 2 Behaviors
(Light Experience)
Collects data on product organization, signage, displays, and aesthetics to help evaluate customer experience.
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Level 3 Behaviors
(Moderate Experience)
Assesses future retail strategies and initiatives to confirm the necessary resources for achieving success.
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Level 4 Behaviors
(Extensive Experience)
Evaluates store layouts to identify ways of enhancing the physical arrangement of products.
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Level 5 Behaviors
(Mastery)
Champions a seamless customer experience across multiple channels covering different customer touchpoints.
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3 Cashier II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier II
Proficiency Level - 4
5 Competency for - Cashier II
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Cashier II

1 Job Family Competencies – Receipts Management
Proficiency Level -1
Skill definition-Collecting and analyzing receipts to track expenses, manage finances, ensure compliance, and provide insights for financial decision-making.
Level 1 Behaviors
(General Familiarity)
Describes the function and utility of sales receipts in tracking revenue.
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Level 2 Behaviors
(Light Experience)
Assists in preparing for tax seasons by categorizing tax-deductible receipts.
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Level 3 Behaviors
(Moderate Experience)
Evaluates spending patterns and provides insights for potential cost reduction.
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Level 4 Behaviors
(Extensive Experience)
Leads the team in preparing for audits by maintaining accurate and organized receipt records.
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Level 5 Behaviors
(Mastery)
Guides senior leaders on the impact of receipt management on financial planning and analysis.
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2 Job Family Competencies – Point of Sale
Proficiency Level -2
Skill definition-Accepting payments from customers for goods and services either in person or online.
Level 1 Behaviors
(General Familiarity)
Discusses the step-by-step process of point-of-sale transactions.
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Level 2 Behaviors
(Light Experience)
Collects customer information to organize the point-of-sale process.
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Level 3 Behaviors
(Moderate Experience)
Communicates with senior management to align the point-of-sale systems with the customer order fulfillment process.
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Level 4 Behaviors
(Extensive Experience)
Coordinates with the point-of-sale team to drive additional services and handle escalated issues for all clients.
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Level 5 Behaviors
(Mastery)
Develops innovative solutions to address issues within the point-of-sale process.
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3 Cashier II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier II
Proficiency Level - 4
5 Competency for - Cashier II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Cashier II

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Describes the purposes and benefits of Standard Operating Procedures (SOP).
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Implements the use of SOP throughout our business to drive efficiency.
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Level 4 Behaviors
(Extensive Experience)
Enhances the SOP management system to improve efficiency and user experience.
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Level 5 Behaviors
(Mastery)
Designs a Standard Operating Procedure (SOP) strategy to align with our business objectives.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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3 Cashier II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Cashier II
Proficiency Level - 4
5 Competency for - Cashier II
Proficiency Level - 5

Summary of Cashier II skills and competencies

There are 6 hard skills for Cashier II, Retail Industry, Retail Operations, Cashiering, etc.
2 general skills for Cashier II, Receipts Management, Point of Sale.
7 soft skills for Cashier II, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Cashier II, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.

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